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5.12 Summary

  • Some tenancy problems can be resolved through effective communication with your landlord. 
  • When communication with your landlord breaks down, or in urgent situations, consider dispute resolution.
  • Gathering and submitting high quality evidence will increase your chances of success at dispute resolution.
  • During dispute resolution hearings, which are usually held over the phone, an “arbitrator” conducts the hearing, weighs the evidence, applies the law, and makes a legal decision.
  • If you believe that your dispute resolution decision is unfair, unreasonable or incorrect, you may challenge the decision through the Residential Tenancy Branch or Supreme Court of BC.
  • If you have questions that haven’t been answered through this course, the Tenant Resource & Advisory Centre (TRAC) and Residential Tenancy Branch (RTB) are great sources of information for tenants.

Now that you have finished the course, it is time to write the final exam and earn your certificate of completion .