For current COVID-19 information, see
If you have a COVID-19 question, .

You are here

4.3 Serving Documents

Yes, there are important rules about how to communicate with your landlord or the Residential Tenancy Branch. Sometimes your communication has to be in a specific form, and delivered in a specific way. There are also rules about when someone is considered to have received communication. For example, if you send a document in the mail, it is not considered received until five days later, unless you have proof that it was received sooner. This means that when you have a deadline for mailing a document, you may have to factor in those additional days.

Let’s take a look at how the way in which you give a document can affect how long it takes that document to be considered received:

Form of Delivery Received
Delivering it in person same day
Emailing to address provided as an address for service by the person 3 days later
Leaving it in a mail slot or mail box 3 days later
Faxing it 3 days later
Posting it on a door or other obvious place 3 days later
Sending it registered or regular mail 5 days later

Giving or serving documents is one of the more confusing areas of residential tenancy law, so always check the rules when sending documents. For more information, see TRAC’s webpage on Serving Documents.

Take a moment to complete the activity on the next page. It has been designed to test your knowledge on topics discussed in this section so far, giving notice and serving documents.